NATURAL ENERGY WORKS

Important Notes on International Orders

International Shipping, Returns and Refunds

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PAYMENT ON INTERNATIONAL ORDERS: Please contact us in advance of purchase for a shipping quote. International shipping is not computed by our PayPal shopping cart system, and sometimes can be more expensive than our customers desire. Contacting us in advance avoids the problems of refunds minus non-refundable PayPal and international currency-exchange costs, which are not refundable to us. International Payments are primarily done through the PayPal system, as for USA Charges. The PayPal checkout procedure will automatically inform you about currency conversions and accept any credit card, with or without your being signed up with them as a member. We no longer have our own credit card processing machine. * Payment must be made in US Dollars. * PayPal will compute shipping charges only for USA orders. For outside the USA, International shipping charges must be calculated by us, and we will inform you of what they are, sending a separate PayPal money request. * We strongly recommend you ask us for a shipping quote for more expensive items such as our meters and accessories, before purchasing, so there aren't any surprises on how much the US Post or UPS will charge. * International, we cannot accept Paper Check, from personal or business accounts, nor certified bank checks or international money orders. These always incur very high bank fees, and great delays before the funds become available and before we can ship. * Bank Wires are acceptable as are Western Union payment services, where the exact amount arrives into our account. Sometimes for higher-priced orders we will require this method of payment. Bank Wires may incur extra charges, as the banks demand from us. We can send you the information on Bank Wires or Wester Union payment upon request. Sorry, no "Eurochecks". For PayPal Orders: You are not required to have a PayPal account, they will accept any credit-card. We can only ship to the shipping address on record with PayPal, which if you are not a member is the one associated with your credit card billing. Generally we ship your items within one to two business days after payment has been received. However, to protect our customers and ourselves from growing credit card fraud, and also due to Covid19 hysteria delays and insecurities in some cases and for some nations we may require pre-payment by Bank-Wire or other cash method. The list below on "Nations with Postal Delivery Problems" presents the most problematic nations, but the recent Covid19 panic has rendered even some normally reliable European destinations as less reliable for secure and timely delivery. Most problematic have been African and South Asian nations. We do not ship any of our meters or products (only socially-beneficial books & DVDs) to Islamic or Communist dictatorships. International Shipping Charges cannot be computed by our on-line shopping cart. Please privately email us a list of the items you wish to purchase, before you purchase, to obtain a special shipping quote for approvals. Also note: International shipping charges and bank wire fees are not refundable. Please review our Warranties and Returns policies, in the blue box above. Following is an overview of the international shipping methods we can offer. We will only ship by more reliable methods offering insurance and internet tracking. This is both for your protection as well as ours. For some items such as books authored by Dr. James DeMeo, or by James Martin we can offer relatively low-cost shipping through our international book distributors. UPS SELECT TO CANADA is offered by UPS as a ground service, which is often more economical, faster and reliable than the US and Canadian Postal authorities. For Canadian orders, we will use this method preferably, but you must also provide your Canadian telephone number. If the UPS charges are more than what is returned by our on-line shopping cart, we will default to using US Postal methods covered by that amount. * EXPRESS MAIL INTERNATIONAL (old term: "Global Express Mail") is the most reliable and fast method we can offer at the relatively low prices of the Postal Services. It comes at a slightly higher cost yet, but carries both insurance and internet tracking. And it is still much more economical than the parcel delivery services such as UPS, FedEx or DHL. Delivery times are typically between 7 - 10 days to most destinations, depending upon how long the item is held at your Custom's Office. * PARCEL SERVICE DELIVERY such as UPS or FedEx is also available, but at a higher cost, and we will quote this for you only by request. It is very reliable, however, and the shippers basically hand-carry their items through the custom's process, making for a speedier delivery than even Express Mail International. They will nearly never lose a package, but plan to spend more on the shipping costs. * PROBLEM NATIONS FOR SHIPPING There are some nations we cannot ship to unless the buyer pays in advance by cash methods, such as a bank wire. Click here for a list of those nations with problem shipping. Contact us if you have any questions about this. * CUSTOM'S OFFICE CHARGES, DELAYS, AND OTHER POSSIBLE PROBLEMS: The customer is responsible to pay all Custom's or Import Fees which may be charged by their home government or Post Office. These are not included in the shipping charges, so please investigate what those might be before you purchase. If an item gets "hung up" in your nation's Custom's Office, this will be immediately apparent if using Express Mail International or UPS shipping, and will show up on the internet tracking websites. In those rare instances where the package cannot be located, a "trace" and insurance-claim procedure is then initiated. Be prepared in those cases, we cannot issue refunds or replacements until the Postal Authority or shipper gives a clearance for the insurance, which can take many months. This is why we nearly always use Express Mail International or UPS for higher-value items and those which absolutely "must arrive on time". We will email to you the internet tracking numbers shortly after shipping. Keep these for your records, and follow the progress of your shipment. Be sure someone is at your provided shipping address to receive the package when it arrives at your location. If it does not arrive within 20 days, contact us immediately to undertake a search-claim with the Postal Authority. Here are the pertinent internet tracking webpages: For USPS: http://www.usps.com/shipping/trackandconfirm.htm For UPS: http://www.ups.com/WebTracking/track?loc=en_US * FILING INSURANCE CLAIMS FOR MISSING PARCELS, DAMAGED ITEMS, OR ITEMS STOLEN FROM A DELIVERED PACKAGE. For insured packages which arrive at the destination, but which are damaged or where items are stolen from the package, you must IMMEDIATELY contact your local Postal Authority or shipper, and SHOW THEM THE DAMAGED OR OPENED PACKAGE. We advise, as quickly as possible, to SHOW AND OPEN THE PACKAGE ONLY IN THE PRESENCE OF THE LOCAL POSTMASTER OF YOUR POST OFFICE, OR IN THE SHIPPING COMPANY WHICH DELIVERED IT. This is the only way to document the damages or theft of items. If this is not possible, then firstly make a digital photo of the unopened exterior of the damaged package. Then open the package and inspect it for damage to the items you ordered. Hopefully there won't be any damages. But if there is damage to the items, then also make digital images and contact us about it. Keep both the damaged box and the damaged items, and show this to your local post or delivery service offices. The insurance claim procedure for such damage or theft from a delivered package often must be started at the customer's location, and requires your local post office or shipper to certify the damage. Otherwise, no insurance coverage or replacement would be possible. Contact us about it only after you have made your local post office or shipper aware of the problem. For undelivered insured packages, please read the section above on "Delays", and then contact us once it is clear the package is overdue. The Insurance Claim Procedures require documentation of breakage, as well as investigation for non-delivery of packages. This procedure can take many months, depending upon the nation to which we are shipping. North America is quickest, Africa and Asia take a very long time. We cannot refund or replace your purchase until the delivery investigation and insurance procedures have run their course. THANKS VERY MUCH! for your business and cooperation on these matters. Because of the complexity of international shipping, many firms simply will not sell items outside of the USA. By indicating your selection and approval of shipping quotations, you consent and give your approval, agreement and understanding to these issues, that we as seller and you as buyer are bound by the limitations of the Postal Authority or other shippers used, as well as to their search-tracking and insurance-claims procedures and restrictions. You will not hold Natural Energy Works liable in cases of loss, theft or damages by the various Postal Authorities, and understand and agree that refunds and replacements of items ordered are entirely dependent upon the resolution of the search-tracking and insurance-claims procedures of the Postal Authorities and shipping companies. IF YOU DO NOT AGREE, then please let us know and we will cancel your order, and refund any amounts already paid, minus charges made to us for international money exchanges and credit card fees. Or, you have the option to select a more secure method of shipping, and pay the additional amout required for that service. Also, our Warranty and Returns policies are valid for sales in both the USA and to other nations. See the special page as noted above in the blue box. Thank you very much. From the Staff at Natural Energy Works!

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by the Orgone Biophysical Research Laboratory, Inc.

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